Safeguarding

Last updated: 4 November 2026

Keeping children safe is our first priority. Every tutor is vetted before they teach, and our safeguarding arrangements are overseen by a trained Designated Safeguarding Lead.

How we check tutors

• Photo ID and right to work in the UK
• Copies of relevant qualifications
• Two written references from people unrelated to the tutor
• An enhanced DBS check with the Children's Barred List, paid for by Joy Learning

Families can ask to see a tutor's checks before lessons start.

How lessons are kept safe

• All lessons are arranged and delivered through the Joy Learning platform only.
• Tutors never contact students by personal phone, social media or private messaging.
• Cameras stay on, and students join from a shared space with an adult in the home.
• Tutors never arrange to meet students in person.
• Lessons may be recorded through the lesson platform for safeguarding and quality.

What happens when a concern is raised

1. We listen, take it seriously and record what was said.
2. Where needed, we pause lessons straight away.
3. We follow our safeguarding procedures, including referral to the local authority children's services or the police.
4. We keep the family informed, as far as we safely can.

Other support

• NSPCC helpline for adults worried about a child: 0808 800 5000
• Childline, for children and young people: 0800 1111